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Frequently Asked Questions

Do I need a script from a physician to get reimbursed?


Nope! Illinois is a Direct Access state. If you have a PPO plan, you do not need a referral or script to access physical therapy services. If you have an HMO plan, you may still require a referral at your insurance companies request.


What if I have a script?


If you saw a physician and were given one, you can enter in the referring physician’s information and upload a picture of it on your portal so we can fax over your evaluation and relevant follow-up notes to your referring physician to update him/her on your progress.


Do you take insurance?


Services will be an out of pocket cost; however, you will receive an invoice after each appointment that you can submit to your insurance company for reimbursement. The potential for reimbursement will depend on your individual insurance plan.


Do you offer drop in appointments?


At this time, all appointments are scheduled with 24 hours notice, but same day appointments may be available, just give us a call at (224) 334-3075. Through our portal, you are able to conveniently check availability online and schedule yourself. 


What are the available hours and are they posted somewhere?


Hours are fluid and will be based on need and demand. If you are not seeing available times that work for you, please e-mail your therapist or with your schedule availability.

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